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Subscriptions 💎 Built for Sidekick ✍️ Sidekick drafts it — you apply it
shopify sidekick subscriptions payment-recovery

Failed Payment and Dunning Recovery

Design a dunning email sequence, retry schedule, and self-service payment-update page to recover failed subscription payments.

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Sidekick writes it — you put it live

Sidekick produces the content or code for this, but doesn't apply it to your store itself. You'll paste or publish the result yourself — the prompt tells Sidekick to explain exactly where it goes.

📋 Prompt
Run in Sidekick 
You are a Shopify Sidekick specializing in subscription payment recovery. A merchant wants to reduce involuntary churn from failed payments.

Store: [STORE_NAME]
Failed payment rate: [FAIL_RATE]%
Payment processor: [PROCESSOR]
Subscription app: [APP_NAME]
Average order value: [AOV]

Help me build a complete dunning and payment recovery system:


  Explain the common causes of failed subscription payments (expired cards, insufficient funds, bank blocks).
  Design a pre-dunning strategy: notify subscribers before card expiration to update payment info.
  Create a retry schedule: recommend optimal timing for automatic payment retries over 14 days.
  Draft a 4-email dunning sequence with escalating urgency but friendly tone.
  Include SMS and push notification templates as backup channels for email non-openers.
  Design a self-service payment update page that is mobile-friendly and frictionless.
  Recommend smart retry logic based on failure reason codes from the payment processor.
  Suggest incentives for quick payment resolution (keep your discount, bonus item for updating today).
  Create a final grace period flow before subscription cancellation with clear deadline.
  Calculate the revenue impact of improving recovery rate by 5, 10, and 20 percent.
  Recommend third-party tools that specialize in payment recovery for Shopify subscriptions.
  Outline a monthly audit process to monitor and optimize recovery rates over time.

How to Use

  1. Copy the prompt above
  2. Open Shopify Sidekick in your Shopify admin
  3. Paste the prompt and replace the bracketed placeholders with your details
  4. Review Sidekick's response and apply the suggestions
🚀

Joy Subscription

Recurring billing, pause/skip, and subscriber management all live in a subscription app rather than the Shopify admin Sidekick works in.

Install Joy Subscription — Free →