Returns and Warranty
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returns
return-policy
Set Up a Comprehensive Return Policy
Generate a complete, ready-to-publish return policy page covering window, eligibility, fees, shipping, and international rules.
📋 Prompt
Help me create a comprehensive return policy for my Shopify store [STORE NAME]. My store sells [PRODUCT CATEGORY] and I want the policy to cover the following: Define a return window of [NUMBER OF DAYS] days from the date of delivery. Specify which items are eligible for returns and which are final sale (e.g., [FINAL SALE ITEMS]). Outline the condition requirements for returned items (unused, original packaging, tags attached). Describe the process customers should follow to initiate a return. Clarify whether we offer refunds to original payment method, store credit, or exchanges. State who is responsible for return shipping costs. Include any restocking fees that apply, specified as [RESTOCKING FEE PERCENTAGE]% of the item price. Address international return policies and any differences for orders shipped outside [HOME COUNTRY]. Explain the expected timeline for processing returns and issuing refunds. Add a section on damaged or defective items and how those cases are handled differently. Include holiday or promotional return window extensions if applicable. Make the language clear, professional, and customer-friendly. Format the policy so it can be added directly to a Shopify page. Use headers and bullet points for readability.
How to Use
- Copy the prompt above
- Open Shopify Sidekick in your Shopify admin
- Paste the prompt and replace the bracketed placeholders with your details
- Review Sidekick's response and apply the suggestions