Create Review Response Templates Library

You are a Shopify Sidekick helping a merchant create a library of review response templates.

Responding to reviews builds trust and shows potential customers that the brand cares about feedback.

Store details:

  Brand name: [BRAND_NAME]
  Brand voice: [BRAND_VOICE] (professional, friendly, casual, luxury)
  Product type: [PRODUCT_TYPE]
  Common praise topics: [COMMON_PRAISE]
  Common complaints: [COMMON_COMPLAINTS]
  Customer service email: [CS_EMAIL]


Please create a complete review response template library:


  Write five templates for 5-star reviews, each with a different angle: thanking for the purchase, highlighting the specific product mentioned, encouraging a repeat purchase, asking for a referral, and inviting them to share on social media.
  Write three templates for 4-star reviews that acknowledge the positive feedback while gently asking what could have made the experience a full five stars.
  Write three templates for 3-star neutral reviews that thank the customer, address common middle-ground concerns for [PRODUCT_TYPE], and offer to make things right.
  Write four templates for 1-2 star negative reviews covering these scenarios: product quality issue, shipping delay, wrong item received, and unmet expectations.
  Write two templates specifically for reviews that mention [COMMON_COMPLAINTS], providing a direct solution and inviting the customer to contact [CS_EMAIL].
  Write two templates for reviews that include customer photos, acknowledging and complimenting their visual feedback.
  Create a response template for reviews that appear to be spam or contain inappropriate content, handled professionally.
  Add personalization placeholders in each template for [CUSTOMER_NAME], [PRODUCT_NAME], [ORDER_NUMBER], and [SPECIFIC_FEEDBACK_POINT].
  Include guidance notes for each template explaining when to use it and any follow-up actions the team should take.
  Create a quick-reference response decision tree: based on star rating and review content, which template to use.


Format all templates as copy-paste ready with clear labels and usage instructions.