Returns and Warranty 💎 Built for Sidekick ⚡ Sidekick does this for you
shopify sidekick returns return-policy

Manage Return Window Policies

Configure standard, holiday, VIP, and category-specific return windows with override tags and timing-pattern tracking.

📋 Prompt
Run in Sidekick
Help me set up and manage return window policies for my Shopify store [STORE NAME]. I need flexible windows for different scenarios while keeping the rules clear.


  Set the standard return window to [STANDARD DAYS] days from the date of delivery.
  Use the carrier delivery confirmation date, not the order date, as the starting point for the window.
  Extend the return window to [EXTENDED DAYS] days for holiday orders placed between [START DATE] and [END DATE].
  Offer a longer return window of [VIP DAYS] days for loyalty program members at [TIER] level and above.
  Set a shorter return window of [SHORT DAYS] days for clearance or final sale items, or make them non-returnable.
  Define separate return windows by product category: [CATEGORY 1] gets [DAYS 1] days, [CATEGORY 2] gets [DAYS 2] days.
  Display the return deadline clearly on the order confirmation email and the customer account page.
  Send a reminder email [REMINDER DAYS] days before the return window closes.
  Auto-reject return requests submitted after the window has closed, with a polite explanation message.
  Allow manager override for expired return windows in exceptional cases using a Shopify order tag [OVERRIDE TAG].
  Track return timing patterns: how many days after delivery do most returns get initiated?
  Use return timing data to optimize window length – if 95% of returns happen within [X] days, consider shortening the window.
  Ensure all return window policies are clearly documented on the store policy pages and FAQ.

How to Use

  1. Copy the prompt above
  2. Open Shopify Sidekick in your Shopify admin
  3. Paste the prompt and replace the bracketed placeholders with your details
  4. Review Sidekick's response and apply the suggestions