Returns and Warranty
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returns
return-policy
Manage Return Window Policies
Configure standard, holiday, VIP, and category-specific return windows with override tags and timing-pattern tracking.
📋 Prompt
Help me set up and manage return window policies for my Shopify store [STORE NAME]. I need flexible windows for different scenarios while keeping the rules clear. Set the standard return window to [STANDARD DAYS] days from the date of delivery. Use the carrier delivery confirmation date, not the order date, as the starting point for the window. Extend the return window to [EXTENDED DAYS] days for holiday orders placed between [START DATE] and [END DATE]. Offer a longer return window of [VIP DAYS] days for loyalty program members at [TIER] level and above. Set a shorter return window of [SHORT DAYS] days for clearance or final sale items, or make them non-returnable. Define separate return windows by product category: [CATEGORY 1] gets [DAYS 1] days, [CATEGORY 2] gets [DAYS 2] days. Display the return deadline clearly on the order confirmation email and the customer account page. Send a reminder email [REMINDER DAYS] days before the return window closes. Auto-reject return requests submitted after the window has closed, with a polite explanation message. Allow manager override for expired return windows in exceptional cases using a Shopify order tag [OVERRIDE TAG]. Track return timing patterns: how many days after delivery do most returns get initiated? Use return timing data to optimize window length – if 95% of returns happen within [X] days, consider shortening the window. Ensure all return window policies are clearly documented on the store policy pages and FAQ.
How to Use
- Copy the prompt above
- Open Shopify Sidekick in your Shopify admin
- Paste the prompt and replace the bracketed placeholders with your details
- Review Sidekick's response and apply the suggestions