Returns and Warranty
💎 Built for Sidekick
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shopify
sidekick
returns
analytics
Track and Analyze Return Reasons
Track return reason codes via tags and metafields, then build monthly reports and alerts on return-rate spikes by product.
📋 Prompt
Help me set up return reason tracking and analytics for my Shopify store [STORE NAME]. I want to understand why customers return products so I can reduce return rates. Create a standardized list of return reason codes: [REASON 1], [REASON 2], [REASON 3], sizing issue, quality concern, not as described, arrived damaged, changed mind, found better price, ordered wrong item. Require customers to select a reason code when initiating a return. Allow customers to add free-text comments explaining their reason in more detail. Tag each return in Shopify with the reason code for filtering and reporting. Store return reason data in order metafields for advanced analysis. Build a monthly report showing return reasons by volume, percentage, and trend over time. Break down return reasons by product, category, and variant to identify problem items. Correlate return reasons with customer demographics, acquisition channel, and order value. Flag products with return rates above [THRESHOLD PERCENTAGE]% for quality review. Share return reason insights with the product team to improve descriptions, sizing guides, and imagery. Track whether return reason patterns change after making product or listing improvements. Set up automated alerts when a specific product’s return rate spikes above normal levels. Create a dashboard in [ANALYTICS TOOL] for real-time return reason monitoring.
How to Use
- Copy the prompt above
- Open Shopify Sidekick in your Shopify admin
- Paste the prompt and replace the bracketed placeholders with your details
- Review Sidekick's response and apply the suggestions