Draft Return Notification Email Copy for Every Stage

Help me draft a complete set of return notification email copy for my Shopify store [STORE NAME]. I’ll load the finished copy into my own email platform myself — Sidekick can’t wire up autonomous customer-facing sends, so this is a copy-drafting job.

Draft copy for each stage:


  Return Request Received: confirm we got the request and will review it within [HOURS] hours.
  Return Approved: include placeholders for RMA number, return instructions, shipping label, and deadline to ship.
  Return Denied: explain the reason clearly and offer alternatives like exchange or store credit.
  Return Shipment Received: confirm the package arrived at our warehouse.
  Item Inspection Complete: notify the customer of the inspection outcome and next steps.
  Refund Processed: confirm the refund amount, method, and expected timeline for funds to appear.
  Store Credit Issued: include placeholders for gift card code, balance, and any expiration date.
  Exchange Shipped: provide a placeholder for tracking the replacement item.
  Return Window Reminder: send [DAYS] days before the window closes for recent orders.
  Return Overdue: alert the customer if they have not shipped the return within [DAYS] days of approval.


Style notes:

  Brand voice: [BRAND VOICE DESCRIPTION] – professional, empathetic, and solution-oriented.
  Reference our brand colors [PRIMARY COLOR] and [SECONDARY COLOR] and logo placement in a short note for whoever builds the template.
  Use placeholder merge tags (e.g., {{order.number}}, {{refund.amount}}) so I can map them into [EMAIL PLATFORM: Klaviyo, Shopify Email, Mailchimp] myself.


Setting up the actual triggers, dynamic content bindings, and A/B tests in my ESP is something I’ll do after Sidekick hands me the drafted copy.