Returns and Warranty 💎 Built for Sidekick ⚡ Sidekick does this for you
shopify sidekick returns restocking-fees

Configure Restocking Fee Rules

Configure restocking-fee rules by category and error cause, display them on store pages, and auto-deduct via Shopify Flow.

📋 Prompt
Run in Sidekick
Help me configure restocking fee rules for my Shopify store [STORE NAME]. I want to apply fees fairly and transparently to offset return processing costs.


  Set a default restocking fee of [DEFAULT PERCENTAGE]% for standard returns.
  Waive restocking fees for returns due to our errors (wrong item shipped, defective product).
  Apply a higher restocking fee of [HIGHER PERCENTAGE]% for [SPECIFIC CATEGORIES] products due to repackaging costs.
  Waive restocking fees entirely for exchanges to encourage swaps over refunds.
  Clearly display restocking fee information on the product page, cart page, and return policy page.
  Calculate the restocking fee based on the item price before or after discounts – use [CALCULATION BASIS].
  Deduct the restocking fee automatically from the refund amount during processing.
  Set up Shopify Flow to auto-calculate and apply the correct restocking fee based on product tags.
  Provide customer service scripts explaining restocking fees to customers who inquire.
  Track restocking fee revenue separately in your accounting using [ACCOUNTING METHOD].
  Review restocking fee rates quarterly and adjust based on actual return processing costs.
  Ensure restocking fee policies comply with consumer protection laws in [OPERATING REGIONS].
  Create exceptions for VIP customers or loyalty program members at [LOYALTY TIER] and above.

How to Use

  1. Copy the prompt above
  2. Open Shopify Sidekick in your Shopify admin
  3. Paste the prompt and replace the bracketed placeholders with your details
  4. Review Sidekick's response and apply the suggestions