Returns and Warranty 💎 Built for Sidekick ⚡ Sidekick does this for you
shopify sidekick returns refunds

Configure Refund Processing Rules

Configure refund methods, restocking fees, multi-payment handling, an approval chain, and weekly refund reporting for the store.

📋 Prompt
Run in Sidekick
Help me configure refund processing rules for my Shopify store [STORE NAME]. I want clear, consistent refund handling that protects the business while keeping customers satisfied.


  Define refund methods: original payment method, store credit via gift card, or a combination.
  Set up automatic refund issuance for approved returns within [NUMBER OF HOURS] hours of item inspection.
  Configure partial refund rules for items returned in less-than-perfect condition, deducting up to [PERCENTAGE]%.
  Establish restocking fee logic: apply [RESTOCKING FEE]% to returns in categories [CATEGORIES WITH FEES].
  Handle refunds for orders that used discount codes – refund the actual amount paid, not the list price.
  Process refunds for orders paid with multiple payment methods (e.g., gift card plus credit card).
  Set up Shopify Flow to auto-notify the finance team at [FINANCE EMAIL] when refunds exceed [THRESHOLD AMOUNT].
  Create rules for shipping cost refunds – only refund shipping if the return is due to our error.
  Configure tax refund handling based on [STORE REGION] tax laws.
  Build a refund approval chain: refunds under [AMOUNT] are auto-approved, above require manager review.
  Track all refunds with reason codes for monthly reporting.
  Generate a weekly refund summary report showing total refunds, reasons, and trends.

How to Use

  1. Copy the prompt above
  2. Open Shopify Sidekick in your Shopify admin
  3. Paste the prompt and replace the bracketed placeholders with your details
  4. Review Sidekick's response and apply the suggestions