Returns and Warranty
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shopify
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returns
refunds
Configure Refund Processing Rules
Configure refund methods, restocking fees, multi-payment handling, an approval chain, and weekly refund reporting for the store.
📋 Prompt
Help me configure refund processing rules for my Shopify store [STORE NAME]. I want clear, consistent refund handling that protects the business while keeping customers satisfied. Define refund methods: original payment method, store credit via gift card, or a combination. Set up automatic refund issuance for approved returns within [NUMBER OF HOURS] hours of item inspection. Configure partial refund rules for items returned in less-than-perfect condition, deducting up to [PERCENTAGE]%. Establish restocking fee logic: apply [RESTOCKING FEE]% to returns in categories [CATEGORIES WITH FEES]. Handle refunds for orders that used discount codes – refund the actual amount paid, not the list price. Process refunds for orders paid with multiple payment methods (e.g., gift card plus credit card). Set up Shopify Flow to auto-notify the finance team at [FINANCE EMAIL] when refunds exceed [THRESHOLD AMOUNT]. Create rules for shipping cost refunds – only refund shipping if the return is due to our error. Configure tax refund handling based on [STORE REGION] tax laws. Build a refund approval chain: refunds under [AMOUNT] are auto-approved, above require manager review. Track all refunds with reason codes for monthly reporting. Generate a weekly refund summary report showing total refunds, reasons, and trends.
How to Use
- Copy the prompt above
- Open Shopify Sidekick in your Shopify admin
- Paste the prompt and replace the bracketed placeholders with your details
- Review Sidekick's response and apply the suggestions