Sidekick: Handle Order Issues and Refunds

Get Sidekick to help process refunds, exchanges, and order modifications while drafting customer communication.

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📋 Prompt

Run in Sidekick

Help me handle the following order issue:

Situation: [DESCRIBE THE ISSUE - e.g., customer received wrong item / package damaged / wants to exchange size / requesting refund after return window]

Order details:

  Order number: [ORDER NUMBER]
  Customer name: [NAME]
  Original order date: [DATE]
  Products: [ITEMS]
  Order total: [AMOUNT]


I need you to:

  Process the appropriate action: [full refund / partial refund of $X / exchange / reshipment]
  Draft a customer email response that:
    
      Acknowledges the issue with empathy
      Explains what action we’re taking
      Provides timeline for resolution
      Includes any return shipping instructions if needed
      Offers a goodwill gesture if appropriate ([discount code / free shipping on next order])
    
  
  Note any inventory adjustments needed
  Flag if this is a recurring issue with this product that I should investigate

How to Use

Copy the prompt above
Open Shopify Sidekick in your Shopify admin
Paste the prompt and replace the bracketed placeholders with your details
Review Sidekick's response and apply the suggestions