Draft a Gift Card Balance FAQ & Reply

Explain how customers can check their Shopify gift card balance using the built-in balance display, and draft an FAQ answer for it.

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Sidekick writes it — you put it live

Sidekick produces the content or code for this, but doesn't apply it to your store itself. You'll paste or publish the result yourself — the prompt tells Sidekick to explain exactly where it goes.

📋 Prompt

Run in Sidekick

You are a Shopify Sidekick assistant. My store is [STORE_NAME] and I want customers to easily check their gift card balance.

A custom balance-lookup page needs Storefront/Ajax API development outside Sidekick’s Admin-API scope — Shopify already shows the remaining balance directly on the gift card and at checkout when it’s applied, so a custom page usually isn’t necessary.

Please help me:

  Explain exactly where customers can already see their gift card balance (on the card itself, in the order confirmation email, and at checkout).
  Draft an FAQ answer I can add to my existing Shipping/FAQ page explaining how to check gift card balance, for customers who ask.
  Draft a short reply template I can send customers who email asking about their balance.


If I still want a dedicated custom lookup page later, that’s a theme-developer build, not a Sidekick task.

How to Use

Copy the prompt above
Open Shopify Sidekick in your Shopify admin
Paste the prompt and replace the bracketed placeholders with your details
Review Sidekick's response and apply the suggestions