Set Up an Exchange Flow for Returns

Help me create a smooth exchange flow for my Shopify store [STORE NAME] so customers can swap items instead of just getting refunds. I want to retain revenue through exchanges.


  Allow customers to request an exchange for a different [SIZE/COLOR/VARIANT] of the same product.
  Allow exchanges for a completely different product of equal or lesser value.
  If the new item costs more, charge the customer the difference of [PRICE DIFFERENCE HANDLING METHOD].
  If the new item costs less, issue the difference as [STORE CREDIT/REFUND].
  Create the exchange as a new draft order in Shopify linked to the original order [ORIGINAL ORDER NUMBER].
  Ship the replacement item immediately upon receiving the return, or wait until inspection – use [PREFERRED APPROACH].
  Auto-apply any original discount codes or promotions to the exchange order.
  Send the customer a confirmation email with details of the exchange and new tracking information.
  Tag both the original and exchange orders for easy cross-referencing.
  Track exchange rates by product and category to identify sizing or quality issues.
  Set up a Shopify Flow automation to handle the most common exchange scenarios without manual intervention.
  Provide the customer support team with scripts and steps for handling exchange requests via [SUPPORT CHANNEL].