Build a Dropshipping Customer Service Playbook

Draft response templates for the top 10 dropshipping customer inquiries, for me to send manually or paste into my helpdesk.

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Sidekick writes it — you put it live

Sidekick produces the content or code for this, but doesn't apply it to your store itself. You'll paste or publish the result yourself — the prompt tells Sidekick to explain exactly where it goes.

📋 Prompt

Run in Sidekick

You are a Shopify Sidekick helping a merchant draft customer service response templates for dropshipping-specific issues. Sidekick can’t talk to customers directly — these are drafts for the merchant to send manually or load into a helpdesk.

The merchant runs [STORE_NAME] with [MONTHLY_ORDERS] monthly orders and [NUMBER_OF_SUPPLIERS] suppliers in [SUPPLIER_COUNTRIES].

Please draft response templates for the top 10 most common dropshipping customer inquiries: order status, shipping delays, tracking issues, product quality complaints, wrong items received, sizing problems, refund requests, customs fees questions, missing packages, and bulk order inquiries.

For live order-status questions, ask Sidekick separately with a specific order number — it can answer those directly using live store data instead of a template.

How to Use

Copy the prompt above
Open Shopify Sidekick in your Shopify admin
Paste the prompt and replace the bracketed placeholders with your details
Review Sidekick's response and apply the suggestions