Draft Order Canceled Notification Copy

Help me draft my order canceled notification email.

Brand name: [Your Brand]
Common cancellation reasons: [e.g., out of stock, customer-requested, fraud/risk hold, duplicate order]
Tone: [e.g., calm and clear, not apologetic if customer-initiated]

Please provide:


  Subject line
    
      Clear that the order was canceled, without sounding alarming — customers scan cancellation emails to find out what happens to their money.
    
  
  Email body copy
    
      Copy that confirms the cancellation, wraps around the order number/details placeholder, states the cancellation reason placeholder, and explains the refund timeline if payment was already captured.
      A separate short variant for when the customer requested the cancellation themselves vs. when the store initiated it.
      A closing line inviting them to reorder or reach support if this was unexpected.
    
  
  Save the template
    
      Update the order canceled notification template in Settings > Notifications with this copy, keeping required variable placeholders intact.
    
  
  Consistency check
    
      Confirm the tone matches my refund and order confirmation emails so the full notification set feels cohesive.