Handle Damaged Goods Returns

Help me triage damaged-goods claims inside Shopify admin for my store [STORE NAME]. Customers report damage to me directly (email/chat with photos); I want the in-admin side automated once my team logs the claim.


  Create a Shopify Flow that triggers when my team tags an order “damaged-goods” after logging a customer report.
  Auto-check the delivery date against my [NUMBER OF DAYS]-day damage-reporting window and flag if the claim is outside it.
  For claims under [AMOUNT] (recorded in the order note by staff), auto-tag the order “auto-approve-replacement” so my team can action it without further review.
  For claims over [AMOUNT], tag the order “needs-return-before-refund” so staff know to request the item back first.
  Route the tagged order to [TEAM/PERSON] via [NOTIFICATION METHOD: Slack, email] for review within [HOURS] hours.
  Build a ShopifyQL report of damage claims by carrier, product, and route, using the tags/order notes staff apply, to spot patterns.
  Flag any product whose damage-claim rate crosses [THRESHOLD]% in that report so I know to review its packaging.
  Draft the customer acknowledgment and resolution-options copy (refund / replacement / store credit with [BONUS]% bonus) as text for my team to send manually after reviewing the claim.


Collecting photos from customers, filing carrier insurance claims, and auto-sending customer emails happen outside Shopify admin — Sidekick handles the tagging, routing, reporting, and draft copy once a claim is logged.